Privacy Policy
Last updated: April 2026
1. Who We Are
Wiltshire Carpet Warehouse is a flooring retailer based in Chippenham, Wiltshire. Our website address is wiltshirecarpetwarehouse.com. We can be contacted at [email protected].
2. What Data We Collect
When you submit an enquiry form on our website, we collect the following information:
- Your full name
- Your phone number
- Your email address
- Your postcode
- Details of your flooring enquiry
We do not collect payment information. We do not use cookies for tracking or advertising purposes beyond standard analytics.
3. How We Use Your Data
We use the information you provide solely to:
- Respond to your flooring enquiry
- Arrange free home visits and measuring appointments
- Provide you with a quote for flooring products and fitting
- Follow up on your enquiry if you have not received a response
We will never sell, rent, or share your personal data with third parties for marketing purposes.
4. Data Retention
We retain your enquiry data for up to 12 months from the date of submission. After this period, your data is securely deleted unless you have become a customer, in which case we retain records for the duration required by HMRC for tax purposes (typically 6 years).
5. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us at [email protected].
6. Third-Party Services
Our enquiry forms are processed by Formspree, a third-party form handling service. Formspree's privacy policy can be found at formspree.io. We use Formspree solely to deliver your enquiry to our inbox.
7. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us: